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Tackling Recovery

Callico Distributors makes a play against downtime

Callico Distributors makes a play against downtime
Callico's Steve Wozniak, photographed outside his beloved Gillette Stadium, is on the offense against unplanned downtime. Photo by Nitin Vadukul

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Customer: Callico Distributors
Headquarters: Taunton, Mass.
Business: Food-service and janitorial product redistribution
Challenge: Finding a suitable disaster-recovery solution
Solution: Using both IBM and Data Storage Corporation’s SafeData/DR service to ensure limited downtime
Hardware: An IBM System i 520 (soon to be upgraded to an IBM Power Systems server)
Software: Infor 10 Distribution iBusiness (A+) ERP suite

Managing a one-person IT shop doesn’t have to be a Herculean feat, according to Steve Wozniak, IT manager with Callico Distributors (and, despite the name, not the co-founder of Apple). Sure, he’s responsible for everything that happens in his department, from improving business-intelligence reporting to managing systems, but like many others of his lone-wolf ilk, he’s found clever ways to make up for his lack of staff.

“I had the opportunity to hire an entry-level person at an entry-level salary, but that would’ve meant I would also be getting entry-level skills,” Wozniak says. “So I prefer to just outsource some jobs at a fraction of that salary amount to an actual bona fide IT guru—without me having to train anyone.”

He’s taken a similar approach to disaster recovery. Rather than administrating it by himself, he’s outsourced much of it to Data Storage Corporation (DSC) to take advantage of its SafeData/DR solution. This offsite service has allowed Wozniak to focus on other, more business-oriented jobs, such as replacing radio-frequency (RF)-based inventory picking with voice-based picking and concentrating on the CRM project he’s about to implement.

“Because DSC is handling the heavy lifting involved in our disaster-recovery efforts, I have the freedom to be more efficient when it comes to business-related tasks. Plus,” he adds, “it gives me more peace of mind—and it’s hard to put a price tag on that.”

“Backing up your data is one thing, but restoring it is another. Not only do you need a recovery plan in place but you also need to test it frequently.” —Steve Wozniak, IT Manager, Callico Distributors

Jim Utsler, IBM Systems Magazine senior writer, has been covering the technology field for more than a decade. Jim can be reached at



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