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Joseph Gulla

Joseph Gulla




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Recent Posts

  • IT Trendz is still going, check our new website for the most recent posts.
    August 19, 2019
  • Valuable Sessions Continue on Day 2 of the 2019 ECC Conference
    July 22, 2019
  • Healthcare, Diversity and the Moon Landing: Welcome to Day 1 of the 2019 ECC Conference
    July 17, 2019
  • An Overview of the 2019 ECC Conference
    July 8, 2019
  • A Look at the IBM Global Solutions Directory
    July 1, 2019
  • IT Service Management of the Future

    This post is the last in a series in the area of IT service management. There are three actions that should occur with IT Service Management (ITSM) to keep it strong for the future. These actions, when proactively carried out, will make a real difference for ITSM professionals and the organizations that employ them.
     

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    Posted: May 11, 2014 |

    ITIL and Other IT Service Frameworks

    This post is the ninth in a series in the area of IT service management (ITSM). You might be surprised to find out that there are more IT service frameworks out there in addition to the IT Infrastructure Library (ITIL). Many of these other frameworks have something unique to offer.

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    Posted: May 4, 2014 |

    Root Cause Analysis is More Important Than Ever

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    Posted: April 27, 2014 |

    Information Security Management—Working Behind the Scenes of IT

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    Posted: April 20, 2014 |

    Continual Service Improvement—A Tool to Align and Realign IT Service

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    Posted: April 13, 2014 |

    Application Management—a Continuously Changing Topic

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    Posted: April 6, 2014 |

    Event and Incident Management Deserve More Appreciation

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    Posted: March 30, 2014 |

    The Challenges of Availability and Capacity Management

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    Posted: March 23, 2014 |

    The Challenge of Service-Level Management

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    Posted: March 16, 2014 |

    The Importance of a Service Catalog

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    Posted: March 9, 2014 |

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